Resolved -
Between October 22, 2025, 21:25 and 21:48 UTC (18:25 – 18:48 BRT), our systems experienced a major outage affecting API requests and web application navigation. During this period, API calls returned HTTP 504 (Gateway Timeout) errors.
Following the major outage, between October 22, 2025, 22:45 and October 23, 00:15 UTC (October 22, 19:45 – 21:15 BRT), a minor outage intermittently affected some API calls.
A similar minor outage occurred again between October 23, 2025, 07:45 and 10:45 UTC (04:45 – 07:45 BRT), also resulting in intermittent 504 responses.
Mitigation steps were applied, and all systems are now fully operational.
We understand the impact this may have had on your operations and sincerely apologize for the inconvenience.
A full post-incident analysis is underway, and results will be shared directly with affected clients.
Oct 22, 21:30 UTC